Privacy Policy
Last updated October 4, 2026
This policy covers the SatawBerry app and satawberry.com. SatawBerry teaches Thai through spoken conversation with an AI tutor, Nong, so some of what we collect is your voice. Here is exactly what we collect, who else sees it, and how long we keep it.
What we collect
Account details. Your email address and a password. We never store your password itself, only a one-way bcrypt hash of it.
Voice recordings. When you speak to Nong, your recording is sent to our speech-to-text provider to produce a transcript, and nowhere else. Nong teaches you the Thai tones, but she does not score your pronunciation from your recording. We do not keep the recording itself - once it has been transcribed, it is discarded.
Conversation transcripts. The written text of what you say and what Nong replies is stored against your account, so Nong can refer back to earlier lessons and so your session history is available to you. There is no automatic expiry on this text - it is kept for as long as your account exists and is deleted only when your account is.
Learning data. Your proficiency level, the topics you have covered, recent mistakes, saved vocabulary, and whether you want the male or female forms of Thai, all used to tailor what Nong teaches you next.
Turn reports. If you report something Nong said, we store that reply, the message you sent just before it, and any note you add, so we can review it.
Payment information. Our payment provider, Paddle, handles your card details directly - we never see or store your card number. We keep your subscription status and the identifiers Paddle uses for your subscription.
Website contact details. If you join our notify list or otherwise leave your email or phone number on satawberry.com, we pass it to our customer relationship tool to follow up with you.
Website chat questions. If you type a question into the chat bubble on satawberry.com, that question is sent to an AI service to generate an answer. Do not include anything sensitive in it.
In-app analytics. We use PostHog to understand how the app is used - for example, which screens are opened - so we can improve it.
Website analytics. satawberry.com loads Google Tag Manager, which we use to run analytics and marketing tags on the site.
How long we keep it
Voice recordings are not retained - they are discarded right after transcription. Conversation transcripts, learning data, and turn reports are kept for as long as your account exists and are deleted when your account is deleted. Account details are kept until you ask us to delete them.
Deleting your account
In the app, open Settings, tap Delete account, and enter your password to confirm. You are signed out immediately. If you have no active subscription, your conversations, vocabulary, learning progress, and account details are permanently removed right away. If you have an active subscription, we cancel it with Paddle first and then remove everything - normally within moments, and automatically retried if Paddle is briefly unavailable, but your data is never kept beyond that.
If you cannot sign in, email hello@satawberry.com from the address on your account and we will delete it for you.
To ask what data we hold about you without deleting your account, email the same address.
Children
SatawBerry is not directed to children under 13, and we do not knowingly collect information from them.
Changes to this policy
If we change what we collect or who we share it with, we will update this page and change the date at the top.
Contact
Questions about this policy: email hello@satawberry.com.